Talk to a real payments team
Have a question about payments, payouts, settlement, licensing, or your account? Email us at info@boldrails.com or fill in the form below, and the Boldrails team will get back to you by email, usually within one business day.
- Email info@boldrails.com
- One team across 5 regions
- Direct, no handoffs
Send us a message
Tell us what you need and the markets you operate in. The more you share, the faster we can point you to the right answer.
Where to start
Reach the right team
Pick the route that matches what you need. Each one reaches a person, not a ticket queue.
Open an account
Apply to accept payments and run payouts. We confirm your market and vertical, then onboard you in 3 to 14 days, depending on your case.
Existing merchants
Already live with Boldrails? Email us from your registered address and we'll route you to your account team.
Compliance & licensing
Due-diligence, KYB and licensing questions. We share verification details under NDA during onboarding.
Partnerships & press
Banks, rails, platforms and media. Tell us what you're building or writing about.
Direct line
Email us directly
info@boldrails.comWe reply by email, usually within one business day, in your timezone where we can.
Found a security problem? Email us with "Security" in the subject and we'll prioritise it.
Boldrails is a trading name. You contract with the registered operating entity, which is named in full in your agreement along with its company number and registered address. We share those details on request before you sign anything.
What to expect
- You talk to our team, and they work with high-risk operators every day. You will not have to explain chargeback ratios, rolling reserves, or why your last provider off-boarded you.
- A reply by email, usually within one business day.
- Straight answers on what we can accept for your market and vertical, or a clear no.
- Faster help when you include your business, market, vertical and monthly volume.
FAQ
Contacting Boldrails
Ready to accept payments?
Skip the back and forth. Tell us your market, your vertical and your volume, and we'll confirm what we can accept and how fast we can onboard you. Most merchants are live in 3 to 14 days, depending on your case.
Last updated: 3 June 2026