Contact
Talk to a real payments team
Contact Boldrails about accepting payments, payouts, settlement, licensing or an existing account. Email info@boldrails.com or send the form and we reply by email, usually within [one business day, confirm]. You deal with our team directly, not a reseller or a queue that hands you off to someone else.
- Email info@boldrails.com
- One team across 5 regions
- Direct, no handoffs
Send us a message
Tell us what you need and the markets you operate in. The more you share, the faster we can point you to the right answer.
Where to start
Reach the right team
Pick the route that matches what you need. Each one reaches a person, not a ticket queue.
Open an account
Apply to accept payments and run payouts. We confirm your market and vertical, then onboard you in 3-7 days.
Existing merchants
Already live with Boldrails? Email us from your registered address and we'll route you to your account team.
Compliance & licensing
Due-diligence, KYB and licensing questions. We share verification details under NDA during onboarding.
Partnerships & press
Banks, rails, platforms and media. Tell us what you're building or writing about.
Direct line
Email us directly
info@boldrails.comWe reply by email, usually within [one business day, confirm], in your timezone where we can.
Found a security problem? Email us with "Security" in the subject and we'll prioritise it.
Boldrails is operated by [legal entity, confirm]. Registered company details are available on request.
What to expect
- You talk to our team. We hold the licences and run the rails, so there is no reseller in the middle.
- A reply by email, usually within [one business day, confirm].
- Straight answers on what we can accept for your market and vertical, or a clear no.
- Faster help when you include your business, market, vertical and monthly volume.
FAQ
Contacting Boldrails
Ready to accept payments?
Skip the back and forth. Tell us your market, your vertical and your volume, and we'll confirm what we can accept and how fast we can onboard you. Most merchants are live in 3-7 days.
Last updated: 3 June 2026