Terms of service

The services we provide

Boldrails is a licensed provider of payment, payout, settlement, banking and crypto-OTC services. We provide these services directly: we acquire, settle and disburse funds for the businesses we onboard. We are not a broker, marketplace or aggregator that connects you to third parties.

The specific services available to you, and their features, depend on your account, your market and what we agree with you. We may add, change or remove features over time.

Your account and onboarding

To open and keep an account, you must complete our onboarding and verification checks and give us accurate, current and complete information. You are responsible for keeping your login details secure and for activity that happens under your account.

We carry out checks before and during our relationship. We may decline an application, request more information, or limit, suspend or close an account where we need to for legal, risk or security reasons.

Acceptable use

When you use the services, you agree not to:

• break any law or regulation that applies to you or your business;
• use the services for any activity that is unlawful, fraudulent, or prohibited by our policies;
• deal with sanctioned people, entities or jurisdictions;
• give us false, misleading or incomplete information;
• attempt to gain unauthorised access to, disrupt or misuse our systems.

We support a range of business types, including high-risk verticals. The businesses and activities we can support differ by market and are subject to our checks and applicable law. We will tell you what we can support for your business during onboarding.

Fees and settlement

The fees for your services, and the settlement currencies, timing and payout options that apply to you, are set out in the commercial agreement, pricing or order form we agree with you. That agreement governs the commercial terms of our relationship.

Your compliance obligations

You agree to cooperate with our compliance and anti-money-laundering requirements. This includes giving us the verification information we request, keeping it up to date, and meeting the legal and regulatory obligations that apply to your own business and its customers.

Intellectual property

Boldrails, our website, our platform, our software and our brand are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the services while this agreement is in force. You may not copy, modify, resell or reverse-engineer our platform except where the law allows.

Confidentiality

Each side may receive non-public information from the other. Each side agrees to keep that information confidential and to use it only to perform this agreement, except where disclosure is required by law or to authorities.

Disclaimers and liability

We work to provide reliable services, but to the extent the law allows, the services are provided “as is” and we do not give implied warranties. We are not responsible for losses caused by events outside our reasonable control, or by your failure to meet your obligations.

To the extent the law allows, neither side is liable for indirect or consequential losses, or for lost profits, revenue or data. Any liability we have to you is limited as set out in your commercial agreement with us. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You agree to cover Boldrails for claims, losses and costs that arise from your breach of these terms, your misuse of the services, or your breach of law.

Suspension and termination

Either side may end this agreement as set out in your commercial agreement with us. We may suspend or end your access immediately where we need to for legal, regulatory, risk or security reasons. When the relationship ends, the terms that are meant to continue, such as confidentiality, liability and record-keeping, stay in force.

Changes to these terms

We may update these terms as our services or legal obligations change. We update the date at the top of the page when we do. If you keep using the services after a change, you accept the updated terms.

Governing law and disputes

These terms are governed by applicable law. Where you have a separate written agreement with Boldrails, that agreement’s governing-law and dispute-resolution terms prevail over these terms for anything they cover.

If any part of these terms is found to be unenforceable, the rest stays in force. Before raising a formal dispute, please contact us so we can try to resolve it.

Contact us

For questions about these terms, or for our corporate and registered details, email info@boldrails.com and our team will respond by email.